Frequently Asked Questions

Answers to common questions about our centralized tax filing platform

How do I start filing my taxes using TaxentraPoint?

To begin, visit taxentrapoint.com, register your account with basic profile details, and follow the guided steps to upload required documents and complete each section of your return.

Can I import my previous year’s tax documents?

Yes. Our platform supports direct upload of prioryear T1 and T3 forms so you can carry over relevant entries and avoid redundant data entry.

Is my personal data secure on TaxentraPoint?

We employ advanced encryption standards and store records in protected cloud environments with continuous monitoring to ensure your files remain confidential.

What types of tax filings does TaxentraPoint support?

Our centralized system covers individual returns, self-employed filings and small business submissions for residents in all Canadian provinces and territories.

How long does it typically take to complete a tax return?

Most users complete their return in under an hour, depending on the number of documents and the complexity of their personal situation.

Are there any hidden fees when using TaxentraPoint?

No. All fees are presented upfront in our pricing plans, so you know exactly what you will pay without surprise charges.

Can I collaborate with a professional preparer on the platform?

Absolutely. You can invite your accountant or tax advisor to review, comment and finalize the filing in real time within your secure dashboard.

How do I update my contact or address information?

Sign in to your dashboard, navigate to Profile Settings, and edit your address, phone number or email as needed to keep your records current.

What if I have questions during the filing process?

Use the live chat option in the bottom corner of your dashboard or email support@taxentrapoint.com for prompt assistance from our team.

Does TaxentraPoint handle all provincial schedules?

Yes. Based on your province or territory of residence, the platform automatically selects and populates the correct provincial forms and schedules.

How can I contact customer support directly?

You can reach our support agents by calling +14166083662 during business hours or by submitting a query on the Contact Us page.

What happens after I submit my return to the CRA?

Once you confirm and click Submit, your return is transmitted electronically to the CRA within minutes, and you receive a confirmation receipt immediately.